Shipping Policy

House of The Handblock offers to provide FREE shipping on every domestic order For certain inaccessible and / or locations requiring special arrangement to ship the products within India, the actual shipping charge by the courier company will be charged.

Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

After your product(s) has been successfully placed, booked and packaged, it will be shipped within 7 to 8 working days. The expected time frame for the delivery of the booked products to the shipping address is between 3-5 business days.

After creating an order, the Customer can change the shipping address only till the point when the product is actually shipped. In the event the Customer wishes to change the shipping address, he / she has to contact customer support team , before the shipping confirmation mail has been received. Once the shipping confirmation mail has been sent to the Customer, no requests to change shipping address will be entertained.

The Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.

The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same  All costs for re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer.

Please note that international import duties are paid by customer

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.

Exchange, Return & Refund Policy

At House of the Handblock, we value your satisfaction and strive to offer a seamless, stress-free shopping experience. To ensure complete transparency, please read our policy carefully before placing your order.

Cancellation Policy
Orders can be cancelled within 24 hours of placement.
To request a cancellation, kindly email us at info@houseofthehandblock.com with your order details.

Exchange & Return Policy

We understand that sizing or preferences may vary. You may request:

Size exchange

Product exchange (style change)

Exchange for a damaged, defective, or wrongly delivered item

To qualify:

-The item must be unused, unwashed, unworn, with original tags and packaging intact

-You must inform us within 2 days of delivery

Returns are not accepted on clearance/sale items

📩 To initiate an exchange, email info@houseofthehandblock.com within 48 hours of receiving the parcel.
📦 You are required to ship the product back to us. We currently do not provide reverse pickup.

Return Address:
House of the Handblock
Shop No 9-10,Saurav Tower,Vaishali Nagar,Jaipur 302021 Rajasthan
📞 +91 9588263469

Please mention your name, contact number, email, order ID, and required size clearly on the parcel.

Important Notes

-Use traceable courier services when returning items. We are not responsible for lost shipments.

-If the replacement size is unavailable, a store credit (valid for 30 days) will be issued.

-Shipping charges are non-refundable

-2% bank charges will be deducted from the refund amount

-One-time exchange or return per order only

-In case of damaged or wrong delivery, contact us within 48 hours for a replacement.

International, Plus-Size & Custom Orders

We do not accept returns or exchanges for:

-International orders

-Plus sizes (4XL, 5XL, and above)

-Customized products

All import duties or taxes for international shipments are the customer’s responsibility.

Eligibility for Refund

You are eligible for a refund if:

-The product received is damaged, defective, or incorrect

-The item is unworn, unused, unwashed, and returned in original packaging with tags

-You raise the refund request within 48 hours of delivery

-We are unable to fulfill an exchange or replacement due to unavailability

Refund Process

-Email us at info@houseofthehandblock.com within 48 hours of delivery, with clear images of the issue and your order number.

-Once we approve the return, ship the item back to us at your cost using a trackable courier service.

-Upon receiving and inspecting the returned item, your refund will be processed within 5-7 business days to your original payment method or via store credit (if preferred).

If you have any questions, feel free to reach out to us at:
📧 info@houseofthehandblock.com
📞 +91 9588263469

❓ Frequently Asked Questions

Welcome to House of the Handblock – Jaipur’s Heritage in Every Thread.
Below are answers to common queries regarding your shopping experience.

🧾 Order & Account Information

Q: Where can I check my order details?
A: Once your order is placed, you will receive a confirmation email and WhatsApp message. You can also check order status via your account on our website or contact us on WhatsApp at 9588263469.

Q: Can I change my address after placing the order?
A: Yes, if your order hasn’t been shipped. Please reach out to us immediately on WhatsApp with your order ID and updated address.

Q: I have received only part of my order. Where is the rest?
A: Some orders may be shipped in multiple packages. Don’t worry — the rest is on its way! You will receive separate tracking updates for each.

🧺 Product Care & Details

Q: How do I care for my products?
A: Hand wash separately in cold water with mild detergent. Avoid direct sunlight for drying. Do not soak or bleach.

Q: Where can I find the size chart?
A: Size charts are available on each product page. For custom sizing, message us on WhatsApp after placing your order.

Q: The print has irregularities. Why?
A: Handblock printing is a craft done by hand, not machines. Minor variations and irregularities are a sign of authenticity.

Q: The colour looks slightly different than the image. Why?
A: Due to natural lighting, screen resolution, and hand-dyeing techniques, minor colour variation is normal and part of the handmade charm.

🔄 Returns, Refunds & Exchanges

Q: What is your return policy?
A: Returns are accepted only for damaged or wrong items. You must notify us within 48 hours of delivery via WhatsApp with photos.

Q: Do you offer reverse pickup for returns?
A: Currently, we do not offer reverse pickups. Customers must send the parcel back to our warehouse. Details will be shared once the return is approved.

Q: How can I return or exchange a product?
A: Contact us on WhatsApp with your order ID and reason for return/exchange. Our team will guide you through the process.

Q: I received a damaged product. What can I do?
A: We're sorry! Please share clear photos of the issue on WhatsApp within 48 hours of delivery, and we’ll provide a replacement or store credit.

Q: Where can I find my store credit & how to use it?
A: If issued, your store credit code will be sent via WhatsApp or email. Apply it at checkout under "discount/gift card code."

🚚 Shipping & Delivery

Q: What is your shipping timeline?
A: Orders are usually dispatched within 2–3 working days and delivered within 5–7 working days in India.

Q: Do you ship worldwide?
A: Yes, we do! International shipping is available across multiple countries.

Q: What are your shipping charges?
A: Domestic: Free shipping on prepaid orders above ₹999.                                   International: Charges vary based on location & weight, visible at checkout.

Q: What shipping services are used for international orders?
A: We partner with reliable services like DHL, FedEx, and India Post International for secure and trackable deliveries.

Q: Where are my tracking details?
A: Tracking details will be shared via email and WhatsApp once your order is dispatched. Still not received it? Message us your order ID on WhatsApp.

🌱 Sustainability & Store Info

Q: Is there plastic in your packaging?
A: No. We use eco-friendly, plastic-free packaging to protect both your garments and the planet.

Q: What payment methods do you accept?
A: India: UPI, Net Banking, Debit/Credit Cards, Wallets                                           International: Credit/Debit Cards, PayPal

Q: Do you have a store?
A: Yes! Visit our offline store at:
📍 Saurav Tower, Vaishali Nagar, Jaipur
We're open all 7 days! 📞 Need Help? 
Still have questions? We're here to help!
📱 WhatsApp Support: 9588263469
📧 Email: houseofthehandblock@gmail.com
🛒 Shop Online: www.houseofthehandblock.com

• Rubs colour when dry
• Bleeds Colour for initial washes
• Slight irregularities are a nature of handcrafted products
• Avoid pairing darker colours with lighter colours
• Dry Clean or Hand Wash with Mild Detergent
• Do not Machine Wash
• Do not soak
• Wash separately
• Gently Dry Inside Out in shade

Natural Lighting: We use natural light for our product photos to represent them as accurately as possible.

 Slight Colour Variations: Due to camera lens limitations, there may be slight colour differences between the product photos and reality. Some colours may appear brighter in photos.

Handcrafted Quality: Our products are handcrafted, and minor irregularities in motifs, texture, and colour are part of their unique character.

Batch Production: Handcrafted items are made in batches, so slight variations in color, shade, and motifs are natural and a result of human craftsmanship.

Quality Assurance: If you encounter a genuine quality or manufacturing defect, we are committed to offering a full refund or fulfilling your order to your satisfaction.