Exchange Policy/Return Policy/Refund Policy
Exchange, Return & Refund Policy
At House of the Handblock, we value your satisfaction and strive to offer a seamless, stress-free shopping experience. To ensure complete transparency, please read our policy carefully before placing your order.
Cancellation Policy
Orders can be cancelled within 24 hours of placement.
To request a cancellation, kindly email us at Houseofthehandblock@gmail.com or info@houseofthehandblock.com or Whatsapp us on 📞 +91 9588263469 with your order details.
Exchange & Return Policy
We understand that sizing or preferences may vary. You may request:
Size exchange
Product exchange (style change)
Exchange for a damaged, defective, or wrongly delivered item
To qualify:
-The item must be unused, unwashed, unworn, with original tags and packaging intact
-You must inform us within 2 days of delivery
Returns are not accepted on clearance/sale items
📩 To initiate an exchange, email at Houseofthehandblock@gmail.com info@houseofthehandblock.com or Whatsapp us on 📞 +91 9588263469 within 48 hours of receiving the parcel.
📦 You are required to ship the product back to us. We currently do not provide reverse pickup.
Return Address:
House of the Handblock
Shop No 9-10,Saurav Tower,Vaishali Nagar,Jaipur 302021 Rajasthan
📞 +91 9588263469
Please mention your name, contact number, email, order ID, and required size clearly on the parcel.
Important Notes
-Use traceable courier services when returning items. We are not responsible for lost shipments.
-If the replacement size is unavailable, a store credit (valid for 30 days) will be issued.
-Shipping charges are non-refundable
-2% bank charges will be deducted from the refund amount
-One-time exchange or return per order only
-In case of damaged or wrong delivery, contact us within 48 hours for a replacement.
International, Plus-Size & Custom Orders
We do not accept returns or exchanges for:
-International orders
-Plus sizes (4XL, 5XL, and above)
-Customized products
All import duties or taxes for international shipments are the customer’s responsibility.
Eligibility for Refund
You are eligible for a refund if:
-The product received is damaged, defective, or incorrect
-The item is unworn, unused, unwashed, and returned in original packaging with tags
-You raise the refund request within 48 hours of delivery
-We are unable to fulfill an exchange or replacement due to unavailability
Refund Process
-Email us at Houseofthehandblock@gmail.com or Whatsapp us on 📞 +91 9588263469 within 48 hours of delivery, with clear images of the issue and your order number.
-Once we approve the return, ship the item back to us at your cost using a trackable courier service.
-Upon receiving and inspecting the returned item, your refund will be processed within 5-7 business days to your original payment method or via store credit (if preferred).
If you have any questions, feel free to reach out to us at:
📧 Houseofthehandblock@gmail.com
📞 +91 9588263469