FAQ'S
❓ Frequently Asked Questions
Welcome to House of the Handblock – Jaipur’s Heritage in Every Thread.
Below are answers to common queries regarding your shopping experience.
🧾 Order & Account Information
Q: Where can I check my order details?
A: Once your order is placed, you will receive a confirmation email and WhatsApp message. You can also check order status via your account on our website or contact us on WhatsApp at +919588263469.
Q: Can I change my address after placing the order?
A: Yes, if your order hasn’t been shipped. Please reach out to us immediately on WhatsApp with your order ID and updated address.
Q: I have received only part of my order. Where is the rest?
A: Some orders may be shipped in multiple packages. Don’t worry — the rest is on its way! You will receive separate tracking updates for each.
🧺 Product Care & Details
Q: How do I care for my products?
A: Hand wash separately in cold water with mild detergent. Avoid direct sunlight for drying. Do not soak or bleach.
Q: Where can I find the size chart?
A: Size charts are available on each product page. For custom sizing, message us on WhatsApp after placing your order.
Q: The print has irregularities. Why?
A: Handblock printing is a craft done by hand, not machines. Minor variations and irregularities are a sign of authenticity.
Q: The colour looks slightly different than the image. Why?
A: Due to natural lighting, screen resolution, and hand-dyeing techniques, minor colour variation is normal and part of the handmade charm.
🔄 Returns, Refunds & Exchanges
Q: What is your return policy?
A: Returns are accepted only for damaged or wrong items. You must notify us within 48 hours of delivery via WhatsApp with photos.
Q: Do you offer reverse pickup for returns?
A: Currently, we do not offer reverse pickups. Customers must send the parcel back to our warehouse. Details will be shared once the return is approved.
Q: How can I return or exchange a product?
A: Contact us on WhatsApp with your order ID and reason for return/exchange. Our team will guide you through the process.
Q: I received a damaged product. What can I do?
A: We're sorry! Please share clear photos of the issue on WhatsApp within 48 hours of delivery, and we’ll provide a replacement or store credit.
Q: Where can I find my store credit & how to use it?
A: If issued, your store credit code will be sent via WhatsApp or email. Apply it at checkout under "discount/gift card code."
🚚 Shipping & Delivery
Q: What is your shipping timeline?
A: Orders are usually dispatched within 2–3 working days and delivered within 5–7 working days in India.
Q: Do you ship worldwide?
A: Yes, we do! International shipping is available across multiple countries.
Q: What are your shipping charges?
A: Domestic: Free shipping on prepaid orders above ₹999. International: Charges vary based on location & weight, visible at checkout.
Q: What shipping services are used for international orders?
A: We partner with reliable services like DHL, FedEx, and India Post International for secure and trackable deliveries.
Q: Where are my tracking details?
A: Tracking details will be shared via email and WhatsApp once your order is dispatched. Still not received it? Message us your order ID on WhatsApp.
🌱 Sustainability & Store Info
Q: Is there plastic in your packaging?
A: No. We use eco-friendly, plastic-free packaging to protect both your garments and the planet.
Q: What payment methods do you accept?
A: India: UPI, Net Banking, Debit/Credit Cards, Wallets International: Credit/Debit Cards, PayPal
Q: Do you have a store?
A: Yes! Visit our offline store at:
📍 Saurav Tower, Vaishali Nagar, Jaipur
We're open all 7 days! 📞 Need Help?
Still have questions? We're here to help!
📱 WhatsApp Support: +919588263469
📧 Email: houseofthehandblock@gmail.com
🛒 Shop Online: www.houseofthehandblock.com